SECUREVAULT SUPPORT
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Everything you need to get the most from SecureVault.
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Quick Help
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MOST READ
Popular Articles
How to create your first vault
Get your protected space ready in a few simple steps.
Read article →02How cloud backup works
Understand your optional encrypted backup.
Read article →03Restore your vault on another phone
Move to a new device with confidence.
Read article →04Forgot your PIN?
Learn what to do when you cannot open your vault.
Read article →05Delete your account
Everything you need to know before you delete.
Read article →06Subscription FAQ
Answers about SecureVault Premium.
Read article →LET’S FIX IT
Troubleshooting
Simple steps for the most common SecureVault questions.
App won’t open +
Close SecureVault completely, restart your device, and make sure the app is up to date before trying again.
Backup failed +
Check your internet connection and available cloud-storage space, then try the backup again.
Cannot restore +
Confirm you are using the account connected to your encrypted backup and that your device has a stable connection.
Biometric unlock not working +
Make sure biometric authentication is enabled for SecureVault in your device settings, then use your PIN to try again.
Storage full +
Free some device storage or upgrade your secure cloud-storage plan to keep adding protected files.
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Contact Support
Need a hand? Send our support team a message and we’ll help you find your way.
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